Deploy communities of practice
How to organize knowledge sharing and creation networks within the organization? Learn from the example of Clarica, a Canadian insurance company.
Recent years have seen the emergence of a new mechanism to manage knowledge within the organization more effectively. The concept is simple – organize a forum for individuals who share the same concerns to collaborate outside the traditional hierarchy.
Observed and described by knowledge management specialists, these communities take several forms. Some organize themselves spontaneously and operate informally, such as the after-sales service technician community observed at Xerox. Others are deliberately constituted and are more structured.
“Leveraging Communities of Practice for Strategic Advantage” describes in detail how Clarica launched a community of insurance agents in Canada. We found the following findings to be particularly striking:
– Communities of practice are an effective response to many knowledge management issues.
– Although launching communities of practice may seem simple, careful preparation is needed.
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See also
Online communities: How can we develop their value?
Employee, customer or expert communities are a real asset for companies. However, for them to succeed, the organization must involve itself—to a certain extent. How can we create the conditions for such a dynamic?
