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Managing the Unexpected

Managing the Unexpected

Learning to respond to the unexpected.

Author(s): Kathleen M. Sutcliffe, Karl E. Weick

Publisher: Ed. Jossey-Bass

Date of publication: 2001

Manageris opinion

Few companies are able to respond to the unexpected as effectively as they could. The authors suggest that managers could learn a lot in this domain by studying the practices of organizations renowned for their ability to respond to unexpected events, e.g. aircraft carriers, nuclear power plants, etc.

See also

Cope with the unexpected

Cope with the unexpected

Coping with the unexpected is rarely businesses’ strong point. How can you find inspiration in the practices of high-reliability organizations?
103b – Synthèse (8 p.) Agility
How to take safety to the next level?

How to take safety to the next level?

As atypical as they may be, the high-reliability organizations—aircraft carriers, nuclear submarines, space travel installations, etc.—are characterized by a remarkably low number of incidents. How to learn from their methods to raise the bar on safety?
216b – Synthèse (8 p.) Risk