Communication
The delicate art of apology
Everyone seems to be apologizing these days. Indeed, the ability to apologize is a key component in building trust.
Social intelligence, the foundation of good relationships
Managers must be able to develop positive relationships with those around them to obtain the adhesion of their teams. How can you develop social intelligence?
Obtaining commitment through participation
How can you get the people of your organization to commit themselves and show a sense of initiative? By creating the conditions that enable them to participate in the company strategy.
Cultivate a capital of trust
Being trustworthy is not enough to inspire trust. To maintain good relationships, companies must continuously cultivate their trust capital.
Succeeding in a new job
Taking on new responsibilities is a stimulating challenge, but full of potential traps! How to maximize your chances of making this critical transition successfully?
Managing crises
What key principles to apply to avoid making mistakes in extremely destabilizing crisis situations?
Effective upward management
How to develop a constructive relationship with your hierarchical superior? By basing this relationship on mutual respect, understanding and by seeking areas of complementarity.
The human side of negotiations
Negotiating successfully takes more than just reconciling different interests. Considering the human dimension when negotiating considerably increases the chances of success.
Control your emotions to make them an asset
How to understand and manage your emotions to capitalize fully on their power rather than be penalized by them.
