Finance and Measurement
What systems to implement to more closely manage the operation of the organization? How to acquire the means necessary to attain the objectives? How to track the value created?
Manage change successfully in a turbulent environment
In a shifting environment, where change is no longer a periodic event, but a continuous movement, companies must adapt the traditional approach to change management.
Rediscovering simplicity
Companies tend to become more complex and thus more sluggish over time. Rediscovering simplicity can thus be a major performance improvement driver.
Clarify your strategic positioning
On what basis should you define your strategic positioning? This book puts the various approaches developed over the past two decades into perspective.
Reengineering beyond the borders of the company
How to push the envelope on reengineering? By expanding process improvement past the borders of the company in order to create more value for customers.
Manage your customer equity
Product profitability analyses often lead to poor decisions. Wouldn't it be better to focus strategic thinking on customer equity?
Gemba Kaizen and continuous improvement
How to use the Japanese "kaizen" approach to implement continuous quality improvement on the production line?
The delicate art of delegation
Organizations need to be agile and responsive, and this means empowering employees. But how to avoid the many dangers of poorly managed delegation?
A second look at loyalty programs under the microscope
Loyalty programs can be a powerful performance driver, but not at any price! How to preserve margins by distinguishing between profitable and unprofitable customers in order to retain the former, but not the latter?
Green business, sound business
How to reconcile environmental care with economic performance? As for quality improvement measures, ecological initiatives can contribute to improving profitability.
