Persuasion
Manage informal performance factors
Lack of motivation, withdrawal, resistance, and infighting are all phenomena difficult to control with formal management drivers alone. How to influence informal performance factors?
197a – Synthèse (8 p.)
Commitment
Combat misunderstandings
Many psychological traps make interpersonal communication difficult. How can you combat misunderstandings and communicate better to facilitate interactions?
186b – Synthèse (8 p.)
Communication
Use your influence effectively
An original slant on the mechanics of power and influence in business organizations.
124a – Synthèse (8 p.)
Influence and power
The human side of negotiations
Negotiating successfully takes more than just reconciling different interests. Considering the human dimension when negotiating considerably increases the chances of success.
122b – Synthèse (8 p.)
Negotiation
