Operational Performance
What drivers to action to develop and continuously improve the performance?
Supplier or partner?
Establishing partnerships with your strategic suppliers can be a source of decisive strategic advantage.
Gemba Kaizen and continuous improvement
How to use the Japanese "kaizen" approach to implement continuous quality improvement on the production line?
Take inspiration from agile project management methods
Well-suited to complex environments, so-called “agile” project management methods are increasingly popular. What are the conditions required to reap the full benefits of the agile approach?
Support customer orientation in the field
The least qualified employees are often the ones in direct contact with customers—with a major impact on the perceived quality of service. How can you develop customer satisfaction through the engagement of your front-line employees?
Cultivate your creative potential
"Agile" companies need inventive leaders and employees. This said, one needs not possess an innate gift for creativity to be an innovator. How can we evolve our mindset to develop our own creative capabilities?
Adopting innovations developed outside your organization
Innovation is influenced by fashion trends. Lucidity, strategic thinking and rigorous analysis are valuable assets to avoid wasting a lot of time and energy.
