Operational Performance
What drivers to action to develop and continuously improve the performance?
Disseminating your best practices
How to spread a technique that has proven successful locally to the entire organization? The answer can be learned from the example of companies that have successfully disseminated their know-how.
Create the markets of tomorrow
Radical innovations do not simply improve upon the existing; they transform the market by offering radically new applications. What approach can you adopt to imagine such disruptions?
Turn your customers into brand ambassadors
Some firms manage to rely on service excellence to turn their customers into ambassadors for their products and services. How to make customer experience a key success factor?
Harness the power of habit to manage change successfully
Many change projects fail because people return to their former behavioral patterns. Yet this is not inevitable: how can one use habit as a supportive—rather than obstructive—change management driver?
Creating value in an interconnected world
In an unpredictable environment, the key to agility is not necessarily possessing proprietary resources, but being able to mobilize those required when needed.
From proprietary to open innovation
How to revitalize your ability to innovate in a world where new products and services are introduced at a dizzying pace? By opening your R&D to the outside world.
Grow from your mistakes
Companies inevitably make mistakes. By identifying and analyzing their mistakes, companies can turn them into learning opportunities and thus avoid repeating them.
Added value, perceived value
Success depends on the ability to create value perceived by customers as superior to the competition's. How to manage the value of your products and services?
Strengthening cybersecurity
The risk of cyberattacks concerns all companies. Far from being the sole concern of the IT teams, cybersecurity must become a collective response. How can you develop a culture of shared vigilance?
Artificial intelligence, beyond experimentation
Artificial intelligence applications are multiplying in all sectors of activity. Yet, many companies are struggling to develop beyond the experimentation stage. How can you reach a new level and fully take advantage of the potential of AI?