Operational Performance
What drivers to action to develop and continuously improve the performance?
Make use of everyone’s talents
Each of us has specific talents that enable us to excel in certain activities. How can you organize yourself to identify the individual qualities of your team members and build on them?
The holacratic company: beyond the utopia
The concept of the holacratic company attempts to give employees a maximum of autonomy by eliminating the constraints which hobble initiative. What underlies the success of organizations which have adopted this management approach?
Really know your customers
Surveys conducted by companies to know their customers better often result in failures in launching or improving their products and services. How can you make customer surveys more reliable?
Preserve critical know-how
A large part of a company’s strengths resides in the tacit know-how of many individuals. This know-how is not easy to identify and formalize. How can you avoid losing this invaluable capital?
Make the digital transformation in time
The few companies that have been able to take full advantage of digital technologies show exceptional profitability ratios. How can you take inspiration from the practices of these digital champions?
Reconnect with your ingenuity to boost your capacity for innovation
After being long considered as players with low added value, emerging countries are now showing a surprising ability to innovate. What can be learned from their innovation approach?
Learn by experience
Conventional training, whether educational or continuous, only accounts for 10% of leaders’ learnings. They learn most from field experience. How can we make the most of such experience?
Ensure consistently high-quality customer interactions
The quality of the perceived customer experience depends heavily on the interaction of the customer with a given employee in the field. How to build a collective sense of quality of service in your organization?
