Corporate culture
Support customer orientation in the field
The least qualified employees are often the ones in direct contact with customers—with a major impact on the perceived quality of service. How can you develop customer satisfaction through the engagement of your front-line employees?
From heroic to authentic leadership
The observation of sustainably successful leaders highlights a reality that is clearly different from the fantasized figure of the conquering hero. How can we become aware of this gap between the fantasy and the reality to develop our leadership qualities?
Luck, a skill to be developed
Without being intrinsically lucky, some people spontaneously do things that make good things happen to them. So what behaviors are conducive to luck, and how to implement them to develop what is actually a real skill?
Create a culture of accountability
Our defensive reflexes cause us to hold onto old habits, and thus obstruct change. How can we address issues in a more constructive and responsible manner?
Beloved company, successful company
The success of a business appears to depend primarily on the existence of a shared mindset. What if enthusiasm were more effective than discipline in business success?
The Toyota cultural exception
How did Toyota take global leadership in the automotive industry? In addition to its "lean" production system, Toyota owes its exceptional success to the specific culture of the group.
Deciper the unofficial rules that obstruct change
Many "unofficial rules" govern the way companies operate. What is the impact of these rules? How to integrate this impact when implementing a change project?
Hybrid work: new challenges to be met
Most companies are moving toward a hybrid work organization, combining on-site and home-based work. How to benefit from remote work while maintaining collective strength?
