Publications > Themes : Human Resources

Human Resources

How to develop human capital? How to better control talent and skill management? How to coherently match the teams with the needs of the company?

Disseminating your best practices

Disseminating your best practices

How to spread a technique that has proven successful locally to the entire organization? The answer can be learned from the example of companies that have successfully disseminated their know-how.
231a – Synthèse (8 p.) Learning organization
Turn your customers into brand ambassadors

Turn your customers into brand ambassadors

Some firms manage to rely on service excellence to turn their customers into ambassadors for their products and services. How to make customer experience a key success factor?
225a – Synthèse (8 p.) Customer relationship
Transparency challenges

Transparency challenges

Anticipating expectations of company stakeholders with regard to information can bring considerable benefits. How to develop a culture of transparency?
225b – Synthèse (8 p.) Business ethics
Rally the entire workforce for effective change management

Rally the entire workforce for effective change management

What is the secret of the exemplary success of some (too few) transformation programs? Discover how to rally the energies of the whole workforce in order to manage change effectively.
223b – Synthèse (8 p.) Commitment
Rethink leadership

Rethink leadership

Faced with the challenges and constraints of the 21st century, managers have to adjust their roles and attitudes. How to adapt leadership to the demands of the working world of the future?  
218a – Synthèse (8 p.) Leader's qualities
How to take safety to the next level?

How to take safety to the next level?

As atypical as they may be, the high-reliability organizations—aircraft carriers, nuclear submarines, space travel installations, etc.—are characterized by a remarkably low number of incidents. How to learn from their methods to raise the bar on safety?
216b – Synthèse (8 p.) Risk
Use collective common sense to make more accurate forecasts

Use collective common sense to make more accurate forecasts

The “wisdom of crowds” turns out to be infinitely more reliable than individual common sense, and even than expert predictions. How to gather and capitalize on employees’ collective perception of the company's challenges?
214b – Synthèse (8 p.) Foresight
Stimulate job satisfaction

Stimulate job satisfaction

A recent study shows that energy at work primarily feeds on the conviction that we can progress effectively. How can we use this lever to optimize resources by reinforcing staff work satisfaction?
212a – Synthèse (8 p.) Motivation
Leader 2.0

Leader 2.0

The information revolution affects more than processes; it also changes people. How can you adapt management to this new environment?
209a – Synthèse (8 p.) Management styles
Inspire trust

Inspire trust

Trust is a key ingredient of high-performance teams and organizations. How can we develop a good understanding of its different components to foster its emergence and maintain it to last?
209b – Synthèse (8 p.) Interpersonal relationships

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