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The art of questioning
The most successful managers are more than just persuasive. Asking the right questions is an effective way to get people engaged and help them improve.
Making work more meaningful
How to prevent employee motivation from dropping over time? By giving more meaning to their work.
Prepare for crises before it's too late!
Companies often suffer from perfectly predictable crises for which they did absolutely nothing to prepare. What measures to adopt to prevent crises from happening or to reduce their effects?
Mastering customer interactions
More than on technologies such as the internet, call centers, CRM tools, etc., customer satisfaction depends essentially on the quality of contact with the company.
Demonstrate moral leadership
To address the growing call for ethical behavior, managers must not only develop their own moral intelligence, but also be able to influence the behavior of their subordinates.
Managing change in the sales forces
Reorganizing sales teams is a sensitive issue, and a particularly difficult task. How to conduct change by managing the risks specific to this context?
Last issues
TOP 3
From heroic to authentic leadership
The observation of sustainably successful leaders highlights a reality that is clearly different from the fantasized figure of the conquering hero. How can we become aware of this gap between the fantasy and the reality to develop our leadership qualities?
