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The customer experience as a differentiation driver
The customer experience involves much more than simply using the product. How to set up an organization able to offer a distinctive experience to customers?
Successful post-merger integration
Three keys to successful post-merger integration: Assert strong leadership, focus on the speed of integration and actively manage the cultural dimension.
Selling solutions
Selling customized solutions rather than finished products--how to modify the behavior of the sales force to adapt to a service strategy?
The value of small ideas
Capitalize on the ideas of every employee. How to implement an idea management system that serves as a real performance driver?
The challenges of corporate citizenship
Although the concept of the socially responsible company is increasingly popular, putting theory into practice is quite a challenge. How to move from good intentions to successful execution?
Intuition and decision making
How to combine rational analysis and intuition to make better decisions?
Know your mental models
Our mental models help us understand our environment and make rapid decisions. How can we change our models to become even more creative and agile?
Flawed mergers
Unrealistic assumptions, erroneous analyses… Many projected mergers are doomed to fail from the very start. How to avoid common pitfalls which lead to poor decisions?
Optimizing production
How to learn from the "lean" production system invented by Toyota to attain operational excellence?
Last issues
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From heroic to authentic leadership
The observation of sustainably successful leaders highlights a reality that is clearly different from the fantasized figure of the conquering hero. How can we become aware of this gap between the fantasy and the reality to develop our leadership qualities?
